1. Information We Collect

Bedder Management Austin LLC collects the following information when you use our website or services:

• Personal Information: Name, email address, phone number, and property address when you submit a maintenance request.
• Maintenance Request Data: Repair category, description of the issue, and any photos you upload.
• SMS Communications: Phone numbers used for text message communications regarding maintenance requests and property management.

2. How We Use Your Information

• To process and respond to maintenance requests.
• To communicate with tenants and vendors via SMS, email, or phone regarding maintenance and property management.
• To coordinate vendor dispatch and track maintenance work orders.
• To improve our services and communication processes.

3. SMS Text Messaging

By submitting your phone number through our maintenance request form or by texting one of our numbers, you consent to receive SMS text messages from Bedder Management Austin LLC related to:

• Maintenance request updates and status changes.
• Vendor coordination and scheduling.
• Property management communications.

Message frequency varies based on your maintenance requests (typically 2–10 messages per request). Standard message and data rates may apply.

To opt out: Reply STOP to any message to unsubscribe. You can also contact us at beddermanagement@gmail.com or (512) 456-8902.

For help: Reply HELP to any message or contact us using the information above.

4. Data Sharing

Mobile information and opt-in consent will not be shared with or sold to third parties, affiliates, or lead generators for marketing or promotional purposes.

We may share your information with:

• Vendors and contractors — only as needed to complete your maintenance request (e.g., your name, address, and issue description).
• Service providers — such as Twilio (SMS delivery) and our web hosting provider, solely to deliver the services described in this policy.

5. Data Security

We take reasonable measures to protect your personal information, including encrypted storage, secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights

• You may opt out of SMS communications at any time by replying STOP.
• You may request access to, correction of, or deletion of your personal data by contacting us.

7. Contact

Bedder Management Austin LLC
500 Westover Dr PMB 15542
Sanford, NC 27330
Email: beddermanagement@gmail.com
Phone: (512) 456-8902